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Firstly, please rest assured that the health and well-being of the Albatross family - that's you, our customers, families looking to invest in a swimming pool and of course our team have and continue to remain our priority.
Following the recent Stage 4 Stay at Home Restrictions, we have been consulting with Business Victoria and the Swimming Pool & Spa Association of Victoria (SPASA VIC) to gain clarity on the definition of Permitted Work Premises (specific to the Construction sector and swimming pool building) and the interpretation of the Stay at Home Directions (Restricted Areas No 10).
As of Monday, 10 August 2020, we can confirm the following:
Our Pool Design Consultants are working remotely and with the help of Google Earth, Zoom (and Google Meet), continue to help potential clients through the swimming pool research and quotation phase of their project. Please note. our Display Centres in Dandenong and Warrandyte are temporarily closed. Considering a new pool? We would love to hear from you! Contact us today on 03 9844 3114 or tell us about your project via an online Pool Enquiry.
New Pool Construction Projects
New Swimming Pool Construction Projects can only continue to proceed if:
- there is a new home being built
- no one resides in the existing home while construction is underway
- if a property is occupied, we can only return to make emergency repairs. Critical repairs to residential premises are permitted but only where required for emergency or safety.
- building inspections (i.e. safety barrier inspection) can continue at this stage
|Project Stage||Stage 4 Impact
|Contract Signed & Permit Underway||We may be temporarily closed but our team continue to work remotely. We will continue to process your permit application as normal.
|Issued Pool Building Permit & Project Not Yet Started||We are not permitted to visit your property (unless a true building site i.e. residence is being built) and begin building your swimming pool. Once restrictions ease, we look forward to getting your project underway.|
|Stage 1 Complete, Landscaping and Fencing Underway||Based on advice received, it is our understanding that your landscaper and fencer are not permitted to continue work at your property. We'd invite you to consult with them directly on this.|
|Stage 1, Landscaping & Fencing Complete||Once your safety barrier is inspected and approved (inspections can still take place at this stage as we understand it), we will return to install your pool interior and commission your new pool once restrictions ease and we are permitted to do so.|
|Ringwood Head Office||Ringwood Head Office is temporarily closed however, our team are still contactable on 03 9870 3011 (during normal business hours) or via email email@example.com|
We are not permitted to attend your property during Stage 4 Stay at Home Restrictions. Once restrictions ease, our team look forward to restoring your Albatross pool back to its former glory.
Pool Stores & Display Centres
Our Pool Stores and Display Centres in Dandenong and Warrandyte are temporarily closed. We may be closed, but our online pool store remains open with Click & Collect and Home Delivery options available. We have a number of other Stage 4 contact free services available to help prepare your pool for the season a head. Stay up to date on all-things-Pool-Store and LIKE your local Albatross Pools Pool Store Facebook Page - Dandenong Pool Store Facebook Page or Warrandyte Pool Store Facebook Page.
If you have a genuine emergency (burst water pipe, broken down sanitisation system, filtration equipment breaks down or your pool is considerably leaking), our team are permitted to service your pool and attend your property. If however, it is not of an emergency nature, we will not be able to attend your property until restrictions ease. To log a Support Request in preparation of restrictions easing or if you have an emergency, please visit support.albatrosspools.com.au
Thank You for your Patience
Due to remote operations and reduced team members, we ask for your patience and understanding if there are delays in responding to your enquiry. Rest assured our team are doing their absolute best to ensure everything runs as smoothly as possible.
On behalf of the entire team, we thank you for your continued support and we look forward to a fabulous summer a head! If you have any questions, please contact us on 03 9870 3011 or via email firstname.lastname@example.org.
Let’s do the right thing and Stay Home. Stay Safe.