Pool Store Services
During COVID Restrictions
In line with the Victorian Government's COVID Restrictions and the current Roadmap Step, our Pool Stores are temporarily closed. We may be closed but our NEW online store is always open and we are permitted to support you via other contactless services.
Pool and Spa Care Services Available
How we support you in achieving safe, crystal clear water this season has temporarily changed. Our stores may not be open, but we are permitted to provide the following services:
You can purchase BioGuard Pool & Spa Care products, basic accessories and pool salt via our Online Pool Store. Following our strict COVID Safe Plan:
- Home Delivery is available if you are located within 25km of our Dandenong or Warrandyte Pool Stores
- Click & Collect is available (Dandenong: Friday 9am to 12noon and Warrandyte: Friday 1pm to 4pm and Saturday 9am to 1pm)
Water Testing Options
To help you avoid a Green Pool this Spring and maintain safe, balanced pool and spa water during restrictions, a number of options are available. Following our strict COVID Safe Plan, choose from:
- Out of Hours Water Sample Testing (only available at our Warrandyte Store)
- Water Testing from your Vehicle (during Click & Collect designated days and times)
- As of Monday, 14 September, have your water tested from your vehicle during Click & Collect designated days and times.
- Wearing a face covering, remain in your vehicle at all times.
- Our team will collect your water sample bottle, conduct a water test in store and provide you with a printout.
- Simply choose what products are needed, our team will bring your products to your car and collect payment via EFTPOS (cash payments not available).
- Mobile Water Testing from your front door
Emergency Pool and Pool Equipment Repairs
- If you have a genuine emergency with your pool or pool equipment, you can log a Support Request
- For example - a sand change, replacing pool lights or fixing a noisy pool pumps would not be deemed an emergency.
General Telephone Support
- Simply send us a brief email to firstname.lastname@example.org and a member of our team will contact you (Monday - Saturday 9am to 5pm).
- Our telephones are being diverted and if we are unable to answer your call, please leave a message and a member of our team will be in contact with you.
We are exploring different ways we can remotely support you this season. To stay up to date on store trading changes, the latest products and services available including Online Pool Store specials and handy FREE How to Guides, be sure to LIKE your local Albatross Pools Pool Store's Facebook Page:
Dandenong Pool Store: facebook.com/dandenongpoolshop
Warrandyte Pool Store: facebook.com/poolshops